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RETURNS
You must request a return within 14 days of receiving your order.
Process for returning an item :
1. Make sure it meets the criteria for a valid return
2. Send us a message at [email protected] indicating the intent to return the item. Please include the following in the email :
• Photo/video of the item depending on the item
• Tags and labels attached
We will respond you on a business day within 24 hours and assist you in processing the return of the purchased item.
If your return request is accepted, you should return back the item(s) within 7 days.
• Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
• Buyer is responsible for return shipping cost
• Original shipping charges will not be refunded
As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
| Reasons | Description | |
| Objective reasons | Damaged | The product is damaged in delivery |
| Defective | The product does not function as described in its manufacturer specification | |
| Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) | |
| Missing items/parts | Missing items/parts as indicated in the packaging | |
| Does not fit* | A customer receives the size that was ordered but it does not fit* | |
| Website error | The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) | |
RETURNS & REFUNDS
WE DO HAVE 7-DAY MONEY BACK GUARANTEE.
Enoggy guarantees that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.
Request Refund
If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders History” or you can use the link given below:
Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.
Refund option: customers who have requested for refund can expect to receive it within the following time frames:
| Payment Method (at the time of purchase) | Refund Option | Refund Lead Time (to see the amount on your bank statement) |
| Credit card / Debit Card | Credit / Debit Reversal | |
| Paypal | Paypal reversal (if Paypal balance) | 5-7 business days |
| Credit reversal ( if Paypal is linked to a credit card) | 5 to 15 banking days Note: The amount may be reflected in your next billing cycle |
|
| Debit reversal ( if Paypal is linked to a debit card) | 5 to 30 banking days(Depending on your issuing bank) Note: The amount may be reflected in your next billing cycle |